PRIVACY POLICY

What we collect

We collect personal information you give us through:

• Membership applications (name, contact details, and your responses to the application form)
• Enquiries (information you include in emails or messages to us)
• Bookings and club use (handled by our booking provider, Playtomic)

When you visit our website, we may also collect limited technical information (IP address, browser, pages viewed) to help us run and improve the site.

How we use it

We use your information to:

• Assess and respond to membership applications
• Communicate with you about your enquiry or membership
• Improve our website and services
• Comply with our legal and tax obligations

We do not sell your personal information. We use the Meta Pixel and Google Analytics to measure our own advertising and site traffic, as described under cookies below.

Cookies and analytics

Our website uses cookies. Essential cookies are always on. Google Analytics and the Meta Pixel only run if you accept optional tracking through the cookie banner. You can change your choice at any time using Cookie Settings in the footer. We use the Meta Pixel to measure our advertising on Facebook and Instagram.

Third parties

We use trusted third-party providers for website hosting, analytics, spam prevention, and booking and payment services. Those providers only process information on our behalf, under appropriate safeguards. Some providers store data on servers outside Australia.

Storage and retention

We keep your information only as long as needed for the purposes above or to comply with legal obligations.

Your rights

Under the Australian Privacy Principles you have the right to access, correct, or request deletion of the personal information we hold about you. Email play@recesspadelclub.com and we'll respond within 30 days.

Complaints

If you believe we've mishandled your information, email us first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy from time to time. We'll post any material changes on this page.

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